HardTalk™ In The Press
“We have a growing knowledge-based economy and our office workers are made up of hundreds of nationalities, all with different ideas of professional cultural norms,” said Dawn Metcalfe.
There’s a cost-benefit analysis to be done when deciding when to speak up. Sometimes it is dangerous, but too often we allow fear to take over and make these decisions for us.
In every culture, in every place, respect is hugely important, but it can mean different things to different people. When working in one of the most multicultural places in the world, this can cause communication issues. The trick is in understanding what respect means where you are, and to the person you are communicating with.
One incredible story where a woman had a bug living in her ear for months and was dismissed by her doctor as anxiety got a great discussion going on how to make yourself heard. Dawn Metcalfe, founder of PSDi and author of The HardTalk Handbook joins Sally to talk about why this happens and how to drive the conversation so that your needs and wants are met, whether it be in the doctor’s office or in the workplace.
Dawn Metcalfe, Managing Director of PDSi and author of The HardTalk Handbook, found that while 90% of people face problems with their colleagues, 70% say they would avoid the awkward confrontation at all costs. With HardTalk, she’s helping people initiate the difficult conversations that will make a difference.
When HardTalk doesn’t happen research shows a serious negative impact on morale, productivity and the bottom line. And in some cases it’s even more important than that: it can kill.