One incredible story where a woman had a bug living in her ear for months and was dismissed by her doctor as anxiety got a great discussion going on how to make yourself heard. Dawn Metcalfe, founder of PSDi and author of The HardTalk Handbook joins Sally to talk about why this happens and how to drive the conversation so that your needs and wants are met, whether it be in the doctor’s office or in the workplace.

To listen to the interview click here

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