Most people do not have difficult conversations because they do not enjoy them. Instead, they silence themselves until they cannot contain their feelings, at which point they speak up ineffectively. Executive coach and author of The HardTalk Handbook, Dawn Metcalfe, tells us how to have difficult conversations in an easier and more effective manner.

http://www.arabianbusiness.com/startup/391812-expert-insight-tackling-tough-conversations

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