You’ve probably realised by now that HardTalk™ is all about communication. We LOVE talking and listening and learning.
The HardTalk™ blog is a forum for us to share useful insights that address common HardTalk™ scenarios and offer advice to make us better communicators and colleagues.
Some of them are written by the HardTalk™ team (Perspiration), drawn from their research and experience, and some are written by people and institutions that we admire (Inspiration) and whose words support why programmes like HardTalk™ are so necessary in the modern workplace.
Shake hands firmly. Speak up. Make eye contact. These are all things I was taught from an early age. They were valued in the world I grew up in and those who didn’t comply were judged. Those “filters” remain and, even now, when I know a lot better than to make...read more
Human beings like to reciprocate. We love it. It’s part of what makes us human. It makes the world go round – you scratch my back and I’ll scratch yours; tit for tat; give and take; quid pro quo – society wouldn’t work without it. The reciprocity principle...read more
Difficult conversations are, well, difficult. Asking for a raise, persuading somebody that your idea is right and/or theirs is wrong, giving bad news to a supplier or direct report- nobody in their right mind enjoys these situations. But they shouldn’t be as...read more
As we say, loudly and often, none of the behaviours crucial to HardTalk success are inherently difficult – ask for permission, start with the Truths, look for more data, paraphrase etc- these and all of the other HardTalk tools are relatively easy to master. The...read more
Human beings are pretty complicated, just think of everything we still don’t understand about how our brains work. But staying up to date with studies on human behaviour and understanding how we react, and what our instincts will be, in certain situations...read more
The good news? You can unlearn it just as quickly. The study shows that the ‘pattern-matching’ ability that is tied to intelligence and the ability to learn things quickly can actually cause people to adopt social stereotypes much quicker than...read more